Returns & Exchanges
We want you to be completely satisfied with your purchase. In order to ensure that, we take returns on all product purchased online through Strange Vacation, with the exception of custom orders.
How it works:
If any product is damaged or defective upon arrival of purchase, please notify firstname.lastname@example.org within 48 hours after delivery. We will email you return instructions for those items. If there is a warranty issue, we will help you contact the manufacturer and help direct the warranty return.
Please contact us if you would like to return an item purchased from the Strange Vacation online store, or exchange items for a different size or color. After we receive your email we will provide further instructions. NOTE: Depending on your method of payment and credit card company, refunds may take 2-7 days after product is received and approved for return or exchange.
If the return is due to an error on our part, a full refund and all shipping costs will be credited to the buyer after we receive the returned product.
All returns and exchanges must be mailed to the following address:
171 N Main St
Sheridan, WY 82801
The Fine Print:
To return and item purchased from the Strange Vacation online store, you must do so within 14 days of purchase.
Merchandise needs to be complete in original packaging, with tags and labels attached. Clothing cannot show signs of being worn in any way prior to return. Please include receipt, buyers name, or order number.
Unfortunately, we cannot accept returns for items that have been worn, laundered or show normal signs of being worn.
All items marked as “SALE” are not eligible for return or exchange.
Buyer is responsible for all shipping costs associated with returning their order, and original shipping is not refunded.
Please pack product returns appropriately, as damaged items will not be accepted for a full refund.